Comprehensive Service Guarantee from DNP North Electrical Pty Ltd.
At DNP North Electrical Pty Ltd., we are committed to providing exceptional service and ensuring the satisfaction of our valued customers. As part of our dedication to excellence, we offer a comprehensive 10-year workmanship warranty on all our solar systems. This warranty is in addition to any product warranties provided by the component manufacturers, providing you with peace of mind and assurance of quality.
What Our 10-Year Workmanship Warranty Covers:
During the first 10 years of operation, if your solar system experiences any faults or defects related to the products supplied or the installation workmanship, DNP North Electrical Pty Ltd. will rectify the issues at no cost to you. This includes on-site rectification, ensuring that your system operates flawlessly and efficiently.
Additionally, we will repair any damage or leaks caused by our team or contractors during the installation process. This covers all associated financing for repair or replacement of components, as well as on-site labor, providing you with comprehensive coverage and support.
Conditions and Exclusions:
While our warranty offers extensive coverage, there are certain conditions and exclusions to be aware of:
Damage caused by weather or natural events is not covered, and we recommend obtaining home insurance to protect against such incidents. Faults or damage resulting from external factors such as vandalism or tampering by third parties are excluded from coverage. Any non-performance-affecting issues or faults related to the electricity grid are not covered.
Incidental or consequential losses arising from a fault or defect are also excluded from our warranty.
What Happens After 10 Years:
In the event of a fault or defect after the initial 10-year period, you can still rely on the product warranties provided by the manufacturers of the components in your system. We will assist you in obtaining warranty resolution from the relevant manufacturer and ensure a seamless process. Additionally, many of the products we supply come with an on-site labor warranty, which may provide coverage beyond the initial 10 years. We recommend consulting the warranty documentation for specific products to determine if labor is covered beyond this period.
Prompt Service Resolution:
At DNP North Electrical Pty Ltd., we understand the importance of timely service resolution. Whether you encounter a technical fault or any other issue, our team is dedicated to resolving it promptly. We aim to address service issues within 5 days, ensuring minimal disruption to your solar system's operation.
While we strive to complete replacements within 5 working days, the timeframe may vary depending on the brand of the product and availability. Rest assured, we will communicate transparently and work diligently to ensure a satisfactory resolution to any service-related concerns. Trust DNP North Electrical Pty Ltd. for reliable solar solutions backed by industry-leading warranties and exceptional service. Contact us today to learn more about our offerings and experience the difference firsthand.